Exchange Policy

Thank you for choosing kangaroo Supply Co for your fashion needs. We understand that finding the perfect fit is essential, and we’re here to make the exchange process as seamless as possible for you.

Eligibility Criteria for Exchanges:

Items must be unworn and in new condition.
All original tags must be attached.
Exchanges must be initiated within 30 days of receiving your order.
Initiating an Exchange:

To begin the exchange process, please contact us at info@kangaroosupply.com For exchanges within the UK 🇬🇧 flat rate shipping fee of $19.99 GBP applies. For customers residing outside of these regions, please refer to the specific instructions below.

Once your exchange request is approved, you will receive a manual invoice for the shipping fee. Upon payment, a new order number will be generated for tracking purposes.

Return Shipping Label:

We’ll provide you with a UPS/DHL return shipping label for fast-tracked return shipment. Simply print the label and follow the instructions provided.

Processing Your Exchange:

Once we receive your item(s), we’ll authorize the release of the new size from our shop/warehouse.

All Selvedge Denim Jackets:

Please note that due to high demand, exchanges for shearlings and customised orders are not possible. If you require a different size, kindly make a separate purchase, and we’ll process the initial purchase as a return for a refund.

Exchanges Outside of United Kingdom 🇬🇧

Customers outside of UK are responsible for mailing the exchange to our Cambridge office using a trackable service. Please mark the items as a return, referencing the original order number, and declare the value at no more than GBP 22. Failure to follow these instructions may result in additional taxes and duties deducted from your refund.

Please email info@kangaroosupplyco.com for the Cambridge return shipping address.

Discontinued Items and Additional Fees:

Discontinued items and items exchanged from countries other than the UK are not eligible for exchanges.

Custom Orders:

We’re delighted to offer custom sizing upon request. However, please be aware that custom orders are non-exchangeable as the jacket will be tailored specifically to your body size and cannot be resold. Kindly consult with us prior to placing a custom order.

Thank you for your understanding and cooperation. If you have any further questions or concerns, please don’t hesitate to reach out to us.