Shipping Policy

Worldwide Shipping

We are proud to offer worldwide shipping. Please see our detailed shipping rates and policies below.

Shipping Rates:

United States and Canada:
Free Shipping: Orders over £800 USD
International (Outside of UK 🇬🇧 and the Europe):
Flat Rate: $40.00 USD
Important Note: If you opt out of the signature release option, we are not liable for any lost or stolen items.

Please note: We are generally unable to ship to P.O. boxes or A.P.O. boxes.

Order Fulfillment Times

Our fulfillment times vary based on stock availability. Please refer to the item description for specific fulfillment estimates.
In-Stock Items: Fulfillment typically ranges from 3 to 10 business days.
Out-of-Stock/Custom Orders: Jackets not in stock are usually handcrafted and shipped within two weeks. However, we advise allowing 2 to 3 weeks for fulfillment of items not in stock or custom orders.
Tax Information for International Customers
Customers residing outside United Kingdom and the Europe should be aware that duty fees and taxes are applicable and determined by the destination country. Kangaroo Supply Co. does not collect these fees and is not responsible for taxes imposed by the destination country.

Important:

Refusal to pay taxes will result in the forfeiture of your order.
We do not accept parcels “returned to sender”; such parcels will be destroyed by the courier.
Refusal to pay destination country taxes makes you ineligible for returns, exchanges, or reimbursements.
UK 🇬🇧 Orders:
Other Provinces: GST is applied at checkout.
No additional taxes are required beyond GST or HST if shipped from our workshop in Sialkot.
United States Orders:
Orders valued under £800 USD are exempt from duty taxes.

Shipping Origins

We employ a mixed shipping model to expedite orders swiftly, safely, and securely. Packages may ship from either our Sialkot workshop or our Cambridge studio, depending on the item and order nature. We utilize DHL Express, UPS, and FedEx for shipping.
For any further inquiries or assistance, please contact our customer service team. We appreciate your business and look forward to providing you with exceptional service and quality products.

Kangaroo Supply Co.